When was the last time you were dissatisfied with a product or service and actually did something about it? Learn how to write an effective complaint letter and get some satisfaction. I spent almost 15 years working for a major telecommunications company, answering letters of complaint. Boy, have I have seen it all! Eventually, I got tired of being on the receiving end of it all the time, and decided to take some action. After all, I’ve worked hard for my money too and deserve to get what I pay for.
I have written many letters of complaint over the years and have received great results. While I don’t condone complaining just to get something free, I do encourage you to speak up when you have experienced an inferior product or service.
How to write an effective complaint letter
Show your value. Are you a regular customer or do you purchase that item frequently? Maybe you dine at that restaurant on a regular basis? The company you are writing needs to know how valuable a customer you are. If it is your first time with this company, they need to know that also. They don’t want to miss out on your repeat business.
Be nice. Don’t curse or threaten. A letter with profanity will surely be ignored. Be polite but firm in stating your case.
Keep it short and concise. Stay on point and state the facts of your complaint. Simply provide the reason for your letter and give pertinent information regarding product, location, date and time if applicable. Should you ramble on too much, you might lose the readers attention.
State your expectations. Do you want a refund? Is a reprimand or additional training in order, maybe you just want an apology? Provide your expectations on how you would like the matter resolved.
If you expect a response within two weeks, say so. Always provide your mailing address, telephone number and email address. Let them know what your preferred method of contact is.
What have you complained about lately?