As a YesVideo Storyteller I recently had an opportunity to visit San Jose, California for the YesVideo Storyteller Blogger Tour. It was a chance to tour the YesVideo corporate headquarters, and learn more about the process of how they preserve the treasured family memories of so many people. I’m one of those people who likes to know how things work, so a chance to visit the YesVideo facility and see behind the scenes really intrigued me. This was a super fun trip!
You never really know what to expect on a blogger or media trip. The folks at YesVideo rolled out the red carpet for the group of bloggers visiting them, but more importantly than that they took time to really get to know us and answer our questions. The CEO of the company even spent time dining and chatting with us. From the production line to the department heads, the folks behind YesVideo are genuinely nice people, and this left a lasting impression on me.
There were some things that stood out to me during our behind-the-scenes tour of the YesVideo facility and video transfer process. There are cameras strategically placed all over the building to ensure privacy and quality control. If you think about how precious those treasured family memories are that people send in to YesVideo, you’ll understand the importance and appreciate the care that goes into preserving that precious cargo.
YesVideo has such a streamlined process, along with systems in place to ensure quality and efficiency. It was nice to learn that so many of the employees and staff have been with the company from the beginning. There was a real sense of family among the staff.
The large facility was full of equipment – old and new. When you send in an old film reel from your grandparents basement or an old VHS tape that your parents made of you as a child on Christmas morning, YesVideo has the equipment to play that film or tape and then digitally transfer it to DVD. They have some pretty neat, cutting edge technology that we weren’t able to take pictures of during the tour. I have to say though, that with all the technology and equipment it still comes down to the YesVideo employees who carefully transfer and edit those precious memories.
YesVideo even does their own customer service in house and strives to provide customers with excellent customer service. I loved seeing how the customer service representatives were recognized each time a customer gave a compliment or favorable feedback. It’s always nice to be recognized for a job well done.
In addition to learning more about YesVideo, there was some time for fun and games which included a game of laser tag. I can’t claim to be the laser tag champ, but can proudly say that I didn’t come in last place. We even hosted a Twitter party during lunch one day. It was so much fun doing that together as a group.
It’s always neat to be one of the first to learn about something new. While we were there, the bloggers learned of a new partnership between YesVideo and Hallmark. I’ll be sharing more about the YesVideo Hallmark Moments from the Past eCards with you very soon – so stay tuned!
As a YesVideo Storyteller I get the opportunity to test out their video services. This is a compensated ambassadorship, but all opinions are my own.